We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
Here’s a secret, because the rowing machine provides an intense full body workout, the exercise burns a high amount of calories not only during the actual activity but also for a period after you’ve stopped. This is known as the “after-burn effect”. Essentially, you’ve worked your body so hard that it is forced to keep burning calories and fat even when you’re not rowing. The scientific jargon for this is “excess post-exercise oxygen consumption” or “EPOC” for short. But all you need to know is that if you’re doing an intense rowing workout, the benefits continue after you’re done. How great is that?

Rowing is a cyclic (or intermittent) form of propulsion such that in the quasi-steady state the motion of the system (the system comprising the rower, the oars, and the boat), is repeated regularly. In order to maintain the steady-state propulsion of the system without either accelerating or decelerating the system, the sum of all the external forces on the system, averaged over the cycle, must be zero. Thus, the average drag (retarding) force on the system must equal the average propulsion force on the system. The drag forces consist of aerodynamic drag on the superstructure of the system (components of the boat situated above the waterline), as well as the hydrodynamic drag on the submerged portion of the system. The propulsion forces are the forward reaction of the water on the oars while in the water. Note also that the oar can be used to provide a drag force (a force acting against the forward motion) when the system is brought to rest.

The Club rowing machine by WaterRower utilises water resistance for an intense total body workout. This is a commercial grade model that’s designed for gym use, but the affordable price also allows homeowners to purchase a rower for personal use.This high-end model is equipped with an S4 monitor that’s packed with features that allow you to track progress such as stroke rate, heart rate, duration, and distance covered. The monitor has separated this information in individual windows, allowing you to track certain features with ease.The monitor is equipped with nine buttons. Six are dedicated to specific monitoring features while the remaining three are designed for menu navigation. For added convenience, you can link the row machine monitor to your PC or laptop using a USB cable to use with row machine software programs for training or racing purposes.

I used it a few more times. The strap became more frayed in different areas. While packaging it to return I noticed there is a bungy cord underneath. The cord is already showing stretch/premature wear. This was designed poorly. I've since purchased a concept2 rower. I've found that the computer on the stamina was way off on its stroke count. It appears to have been doubling the stroke count compare to my concept2.
The horizontal movement of the water when a wave passes is approximately equal to the up and down movement of the water. If you are on flat water and are parallel to waves made by a passing boat, your boat will move side-to-side as much as up-and–down as the wave passes under you. The side-to-side movement actually creates most of the difficulty in balancing the boat in such a situation. However, under typical conditions in the bay there can be such varied wave action that you can’t easily distinguish horizontal and vertical motion.
The overall rowing experience encompasses pulley, seat, and — of course — resistance. Air and water have very distinct qualities, making them impossible to compare but interesting to contrast. Air stores inertia, which feeds into intense, constant effort during a goal-oriented workout. Water’s more sluggish drag makes for demanding exercise, but one that’s less consistent.
In addition to this, certain crew members have other titles and roles. In an 8+ the stern pair are responsible for setting the stroke rate and rhythm for the rest of the boat to follow. The middle four (sometimes called the "engine room" or "power house") are usually the less technical, but more powerful rowers in the crew, whilst the bow pair are the more technical and generally regarded as the pair to set up the balance of the boat. They also have most influence on the line the boat steers.
Function plays a large role in defining good design. When designers look at an object, they don't just consider its aesthetic appearance; they should also challenge it to be more versatile, to respond to the user's need, or to achieve its purpose more elegantly. Good design has the capacity to solve problems that sometimes we didn't even know we had. This is one of the ways design touches and enriches our everyday life.
The rowing machine itself is unlike any other on the market with its patented water filled flywheel. It is hard to exactly copy the action of a scull on the water, but the mechanics of the flywheel spinning in water comes in a close second on dry land. The fact that the water is 800 times denser than air means that there is no need for any extra resistance or dampening that you will find in normal air rowers. The faster you pull, the more resistance is generated giving it infinite variability. However, if you want to be able to practice rowing with a faster stroke, you will have to reduce the amount of water in the tank unlike an air rower where you just have to adjust the baffle.