We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
In the rowing machine category, there are a lot of models to chose from. They range in price from under $100 to well over $1500.  As you can imagine, you’re getting a different type of row machine at those ends of the spectrum, but within that variety there’s something for everyone.  To help guide you, we’ve listed our favorite row machine models and brands by price below:
HIIT (High Intensity Interval Training) is a great style of training to burn fat, build toned muscle, and improve cardiovascular systems as the same time. Challenging HIIT workouts help you get to that state of EPOC and take advantage of the after-burn effect. The ability to change the resistance of the rowing machine at will means that the equipment is ideal for this method of exercise.
The oldest, and arguably most famous, head race is the Head of the River Race, founded by Steve Fairbairn in 1926 which takes place each March on the river Thames in London, United Kingdom. Head racing was exported to the United States in the 1950s, and the Head of the Charles Regatta held each October on the Charles River in Boston, Massachusetts, United States is now the largest rowing event in the world. The Head of the Charles, along with the Head of the Schuylkill in Philadelphia and the Head of the Connecticut, are considered to be the three “fall classics.”[40]
After reading so many fantastic reviews I purchased the Classic model. Before I write what I think are the negative aspects I'll say that it gives a great workout! That is pretty obvious and I don't think that part is arguable. The disappointment began while unpacking. The wood parts were wrapped fairly well and did not have damage but there were several scratches that I had to sand out and re-oil. It appears that they were there before shipping. Putting it together would have been fast and easy- except 2 of the bolts were bent at about 15 degrees and would not fit. I had to wrap with tape and bend with vice grips. After getting it all together the rower worked well for about a week. I started to notice an annoying kind of popping sound from the left rail as the wheels rolled over on each stroke and recovery. It seems the plastic that the wheels ride on is not flat or adhered well to the rail. It isn't very loud but I can hear it well and it gets my attention, spoiling the nice sound of the water. Really disturbing. Support at WaterRower would like a video of the issue. Seems like an obvious issue and could swap out with a rail that is good instead of me trying to make a video of this small sound while moving the seat back and forth. For a $1500 machine the quality control- or lack of it is disturbing. Having to jump through a bunch of hoops because they are too cheap to just send a part is even more so. Perhaps I am being difficult but it is upsetting to have something touted as so great but put together like a $200 piece of junk. Another complaint would be the lack of any back lighting on the monitor. Really cannot see it if the lights are low. Being able to remove the monitor to attach to a PC wouldn't hurt either. While it gives a good workout the rower really suffers from poor manufacturing.
Motion of the water is different than the motion of the wave. Water at each location moves in a circular path, but the motions at different locations are “out of phase”, which means that when water at the left of the diagram is moving to the right, water a quarter of a wavelength to the right is moving down, and water next to it is moving to the left, and next to it is moving up, etc. The overall effect is a an “apparent” wave moving to the right. Thus, the velocity (speed) of a wave is not at all the same as the velocity of the water.
Here’s a secret, because the rowing machine provides an intense full body workout, the exercise burns a high amount of calories not only during the actual activity but also for a period after you’ve stopped. This is known as the “after-burn effect”. Essentially, you’ve worked your body so hard that it is forced to keep burning calories and fat even when you’re not rowing. The scientific jargon for this is “excess post-exercise oxygen consumption” or “EPOC” for short. But all you need to know is that if you’re doing an intense rowing workout, the benefits continue after you’re done. How great is that?

Our Wooden Rowing Machines are Made in the USA using hardwood from only replenishable sources. We strive to manufacture rowing machines that are of a stylish design and built to last, while maintaining our commitment to eco-friendliness. Our Rowing Machines are functional fitness furniture, designed not to be hidden away like other unsightly gym equipment, but to look at home in your living room. Storing in an upright position no wider than a dining room chair, our rowing machines can be easily laid out for a quick indoor rowing exercise session.