We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
First of all, if you're considering rowing, just do it. It is by far the most enjoyable and beneficial exercise I have ever tried. I've made huge strides with both cardio and muscle fitness with the WaterRower, and it's so enjoyable I look forward to exercising each day. Yes, it is more expensive than most other rowing machines, but when you compare it to a lot of other types of exercise equipment, it's actually pretty reasonable. When you also compare the exercise benefit you get, it's a bargain.

The benefit of a water resistance rower is that it most closely simulates a boat moving through water. Rowing resistance comes from the effect of fluid drag acting on the boat; in other words, resistance increases according to stroke rate. The patented WaterFlywheel emulates this naturally self-paced benefit of rowing. This is a workout with immediate benefits, regardless of your level of experience! Please also note that you can adjust the workout intensity by changing the amount of water in the tank. The more water, the higher the effort level required.

Being able to easily store your rower is a huge plus. Make sure you investigate how well the machine stores, if it folds up or comes apart easily to be able to put it in your closet, or in other storage areas. As an example, the Concept2 Model D rowing machine folds up nicely by a simple pull pin located in the middle of the rower. Wheels on the bottom allow for easy moving.

The large display console allows you to keep track of the calories burned, distance covered, strokes per minute and duration of the workout. The Newport also includes an improved seat roller design for a smoother glide. The ergonomic padded seat will keep you comfortable and encourage longer workouts while the rust-resistant rail system is made to prevent scuffing as you push yourself during an intense session.

If you’re on the hunt for a rowing machine for home fitness, keep in mind that there are many different styles and features that you’re going to want to consider before choosing. As always, high quality comes with a price, but there are great, reliable rowers at lower prices as well. We’ll do our best to break down all the things you need to know below.  And we have included our top rower picks to help you find the best rowing machine for your needs.

According to Fritz Hagerman, Ph.D., a professor in the Biological Science Department at Ohio University, “Competitive rowers expended almost twice the number of calories on a 2,000-meter course as a runner in a 3,000-meter steeplechase.”1 However, since rowing is low impact, you will not experience the same wear and tear on your body that you would if you were a runner. Plus, you build strength in your upper body and core.
The water flywheel is comprised of two paddles encased in an enclosed tank of water. As you pull the cable, the paddles move through the water creating resistance. The beauty of this machine is it uses the mass/density of water. The paddles create the drag, so the harder you pull, the more resistance increases. Think about moving your hands through water. The faster you go, the more dense water feels. The slower you go, the less you feel the resistance. And this type of resistance is excellent for your joints. Click here to read the full review.
Outside of resistance type, we found the number-one arbiter of ride feel to be cord quality. Water ergometers tend to employ nylon cords, while air ergometers feature metal chains — a durability factor we anticipated would result in our favoring air. But while all three water rowers aced our expectation of smooth, high-tension strokes, perfecting the chain seems to be more difficult: Some tug with just a slight rumble, others feature bouncy, grinding chains that are incredibly loud, something akin to angry snoring. As for nylon, the best wind and unwind like elastic silk — no slack, no sound, no catching, just perfectly even tension throughout the stroke.
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