We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
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Handcrafted rowing machine with inchwater flywheel inch that replicates actual rowing feelFlywheel sits in enclosed water tank to ...provide smooth, quiet, self-regulated resistanceSeries 4 performance monitor tracks workout intensity, stroke rate, heart rate, and moreHandcrafted rowing machine with "water flywheel" that replicates actual rowing feel read more

The Concept2 Model D Indoor Rowing Machine includes the excellent PM5 monitor that provides all vital data. It can display your workout performance in two ways. You can choose to see your workout in total distance and time, or as “splits”. Splits is a way of seeing how your pace is varying along two set points. Either way is useful, but splits give you more of a “real-time”, in the moment calculation of how you are doing.
There is much to love about the WaterRower--and I do love it--but I would echo others' comments that although the seat rolls solidly and smoothly on the wood rails, the seat itself is very hard (I use a gel seat pad I bought for my hard fiberglass kayak seat), and the footpads are in need up rethinking and upgrading--the cheap plastic doesn't let you row in socks or barefoot and is not really worthy of a machine that is otherwise a stunning piece of engineering and a beautiful one as well. As one other person noted about his machine, my machine made a clicking noise on the return stroke, so I had to adjust the wheel underneath the top rail that connects to the footpad and pull it away gently from where it was rubbing against another component. Also, be warned: the instruction booklet is in the DVD case. I did not see the little sticker on the case telling me that, thinking I'd wait to watch the DVD until after I'd assembled it. But WaterRower has a copy of the assembly instructions on their website, along with a video (I found the written ones better and easier to follow), so I was able to assemble it with no difficulty.
From a fitness perspective, the WaterRower Natural works 84 percent of your muscle mass, helping tone and strengthen your muscles while burning far more calories than most other aerobic machines. The exercise is also low impact, as it removes all the body weight from the ankles, knees, and hips, but still moves the limbs and joints through a full range of motion--from completely extended to completely contracted.
From a fitness perspective, the WaterRower Natural works 84 percent of your muscle mass, helping tone and strengthen your muscles while burning far more calories than most other aerobic machines. The exercise is also low impact, as it removes all the body weight from the ankles, knees, and hips, but still moves the limbs and joints through a full range of motion--from completely extended to completely contracted.

This is a company known for quality as well as stewardship for over 20 years. WaterRower hand-crafts their rowing machines to be more than just a workout machine, but also a work of art as well. Also, WaterRower is and has been on the cutting edge of environmental sustainability with their use of the best hardwoods coming from renewable forests. We’re in excellent hands here.

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WATER ROWER FOR HOME AND GYM USE - Crafted out of high-quality driftwood with aluminum monorail with no impact and non-load bearin...g, making it perfect for users with joint problems. Targets 84% of all major muscle areas like the arms, legs, back, shoulders, chest, core, etc. Water rower dimensions: 83 L x 22.5 W x 22.5 H Inches / Weight: 110 PoundsLIFE-LIKE WATER ROWING EXPERIENCE - Features patented WaterFlywheel, unique self-regulating resistance, ergonomic seat and handles. Suits any user without need for adjustments. Maximum user weight: 375 Pounds.TRACK YOUR PROGRESS - Water Rower comes with an intelligent S4 monitor that shows time per 2 or 500 kilometers, watts, calories burned per hour, distance, and the total time of workouts.LOW MAINTENANCE AND SPACE EFFICIENT - This water rowing machine does not require lubrication or maintenance. User simply needs to add a purification tablet in the water every 3-6 months (tablets come with the package). When not in use, tip vertically against a wall or store in closet conveniently.WARRANTY AND FREE SHIPPING - Enjoy a 1-year manufacturer warranty (Can be upgraded to 3 years on parts and 5 years on the frame for free when you register your unit). Purchase from Dazadi and enjoy free shipping. read more
Function plays a large role in defining good design. When designers look at an object, they don't just consider its aesthetic appearance; they should also challenge it to be more versatile, to respond to the user's need, or to achieve its purpose more elegantly. Good design has the capacity to solve problems that sometimes we didn't even know we had. This is one of the ways design touches and enriches our everyday life.
There is much to love about the WaterRower--and I do love it--but I would echo others' comments that although the seat rolls solidly and smoothly on the wood rails, the seat itself is very hard (I use a gel seat pad I bought for my hard fiberglass kayak seat), and the footpads are in need up rethinking and upgrading--the cheap plastic doesn't let you row in socks or barefoot and is not really worthy of a machine that is otherwise a stunning piece of engineering and a beautiful one as well. As one other person noted about his machine, my machine made a clicking noise on the return stroke, so I had to adjust the wheel underneath the top rail that connects to the footpad and pull it away gently from where it was rubbing against another component. Also, be warned: the instruction booklet is in the DVD case. I did not see the little sticker on the case telling me that, thinking I'd wait to watch the DVD until after I'd assembled it. But WaterRower has a copy of the assembly instructions on their website, along with a video (I found the written ones better and easier to follow), so I was able to assemble it with no difficulty.
Assembled dimensions: 86L x 24W x 27H inches. Total body fitness - aerobic and resistance exercise. Folds and rolls for easy stora...ge. Easy-to-use monitor keeps you on track. Brushed stainless steel frame, some assembly required. Assembled weight: 200 lbs.. Manufacturer's warranty included (see product guarantee). Fabricated tubular steel frame is full commercial model with high-level entry pointWater tank ensures smooth-gliding motion and is easy to maintainEasy-to-use training monitor tracks stroke rate, intensity, distance, and timeFast assembly with only a 5mm Allen Key wrench (included)Smooth-gliding seat wheels mounted on durable rails for stable, easy movement Handlebars, seat, and footrest are comfortable and durableWorks 84 percent of muscle mass for maximum resultsCombines aerobic workout and resistance for whole body reshapingManufacturer's warranty included: see complete details in the Product Guarantee areaDisclaimer:WaterRower will not provide support or documentation for any product transported outside of the original country of purchase. read more
The WaterRower Classic is handcrafted in solid American black walnut, which may vary in color from rich brown to purple/black. The black walnut was chosen due to its marvelous engineering properties, especially its ability to absorb sound and vibration, which enhances the WaterRower's quiet performance and smooth operation. Black walnut, like all woods used in the construction of the WaterRower, is a premium hardwood with incredible longevity and dimensional stability. In addition, the wood is harvested from replenishable forests and is hand finished with three coats of Danish oil to give it a deep luster and warmth.
Medical Professionals and Physical Therapists trust the benefits of the WaterRower and Rowing as an excellent cardio exercise. Burning up to 1000 calories per hour and working out up to 84% of your muscle mass during one exercise, rowing offers a tremendously beneficial exercise without the perceived fatigue and exhaustion often apparent when using other cardio training gym equipment.
The Challenge AR has the capability to allow the rower to control and adjust the resistance from “Feather light” to “Olympic sprint” delivering a silky smooth resistance to the user’s effort and instantaneous response to input with no “flat sport”.  With water resistance being the most accurate manner in which to simulate actual outdoor rowing, the Challenge AR provides a smooth and consistent sensation throughout the range of motion of the exercise experience.  
The most commonly damaged piece of rowing equipment is the skeg, which is a metal or plastic fin that comes out of the bottom of the boat to help maintain stability, and to assist in steering. Since the skeg sticks out below the hull of the boat it is the most vulnerable to damage, however it is relatively easy to replace skegs by gluing a new one on. Hull damage is also a significant concern both for maintaining equipment, and for rower safety. Hull damage can be caused by submerged logs, poor strapping to trailers, and collisions with other boats, docks, rocks, etc.
Now back to the aesthetics, this version of WaterRower’s natural wood line of rowers comes in beautiful Black Walnut, which the company chose for its superior sound and vibration absorption. It’s hand-made in the USA and comes with excellent warranties and customer service. Overall, WaterRower is known for the quality of their rowing machines and the Classic is no exception.  And if you do want to get this rower just as an attractive conversation piece, it easily stores upright against a wall.  That said, we strongly recommend using The WaterRower Classic Rowing Machine for fitness, not just eye-candy.
Both the air rower and water rower machines are very popular choices of rowing equipment, particularly the former type. They have been around in the 80s, and many consumers and those that have tried them in gyms consider the equipment to be the best type ever. These air resistance equipment, often regarded as Ergometers, is the standard base model for indoor rowing sport.
We're Marta and Brock, happily married new parents, and bring you a fun and simple approach to fitness, weight-loss, and nutrition through our knowledge, experiences and continued journey. Tune in for creative home and outdoor workouts, health and exercise tips, interviews, and organic gluten-free plant-based recipes (raw and/or cooked) for health and fitness newbies and enthusiasts! Occasionally you can win some cool stuff too :)
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