We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
If you're looking at a WaterRower, you're probably also considering the Concept2. They're both great machines, but which you choose depends on your needs. I think the WaterRower is ideal for most people, but not everyone. The WaterRower has a number of advantages vs the Concept 2 - it is quieter, the mechanism up front is lower profile, it has a comfortable seat, it is much better looking, it's easier to stand up when you're not rowing and it's just ... zen-like. There is something about the smoothness of the WaterRower that makes it a joy to use, and because it's quiet you can easily stream your favorite binge-series without cranking the volume too high.
I am happy with this rowing machine..it is quiet and offers good resistence without puttong too much stress on my joints...HOWEVER...the electronic counter has NOT worked from day one!!!..pulling the handle does NOT activate the meter at all!...I hve pluged in the wires and repeated that process SEVERAL times..BUT...nothing!!...I can activate the meter manually...BUT...it is USELESS for registering any rowing activity!!..As I said...good rower....USELESS Eleconic meter!!!
As far as “racing”, I said an air rowing machine is better because the Concept2 is the only model used for indoor rowing competitions, setting world records, and entering your actual scores online. It is because their monitor can calculate the drag factor of the flywheel in real time and accurately calculate distance and time. Small changes such as dust build up, air temperature, and humidity will not change the times between different machines because the drag factor is calculated every stroke.
Award Winning Design - The WaterRower has been designed to set it apart from other fitness equipment, featuring an attention to detail unseen in other exercise equipment. Refined Design - The WaterRower has been designed to set it apart from other fitness equipment, featuring an attention to design refinement unseen in other exercise equipment. Hand Crafting - WaterRower’s wooden models are handcrafted from a selection of the world’s finest hard woods (Ash, Cherry, Walnut, Beech and Oak).. Each model is hand finished and coated with Danish oil giving it a deep penetrating Luster. Sustainable & Eco-Friendly - All WaterRower's wooden models are crafted from the finest Appalachian hardwoods sourced only from replenishable forests.
Outside of resistance type, we found the number-one arbiter of ride feel to be cord quality. Water ergometers tend to employ nylon cords, while air ergometers feature metal chains — a durability factor we anticipated would result in our favoring air. But while all three water rowers aced our expectation of smooth, high-tension strokes, perfecting the chain seems to be more difficult: Some tug with just a slight rumble, others feature bouncy, grinding chains that are incredibly loud, something akin to angry snoring. As for nylon, the best wind and unwind like elastic silk — no slack, no sound, no catching, just perfectly even tension throughout the stroke.