We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
* While there is nothing to adjust from row to row on the WaterRower, it is possible to increase or decrease the level of resistance by changing how much water you put in the drum. The monitor is pre-calibrated to match 17 liters of water, but you can change that if you want. More than 17 liters = more resistance, up to the max fill line. This is not something you'll want to change frequently, it's more of a set-it-and-forget-it thing.
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The OMNI T1X next-generation, cutting-edge, gold standard touring class open water and coastal rowing shell is available for purchase spring 2015!   The new OMNI T1X is 19' long with significant design updates to row and track well on flat water as well as be the ultimate performance and safe rowing shell rowing through chop, wake and swells found on magnificent large bodies of water.   We've modeled the OMNI T1X after the best features of U.S. manufactured open water shells and built-in the efficient, self-bailing open transom found in all European built Coastal Rowing Shells. The OMNI T1X is a versatile, adjustable shell accommodating both tall and short rowers of varying weights.  You'll find the slightly uplifted bow shape slicing through chop with ease, the self-bailing open transom efficiently shedding water against the roughest conditions; the long, tapered built-in keel tracking well and the hull shape & stabiity necessary to catch, lock-on and drive past the competition in the roughest of open water stretches. Meeting the maximum length for Open Water Competition Touring Class shells at 19', the new OMNI T1X is light, stiff and ready to deliver optimal performance for our most competitive endurance rowers and a boat to last a life-time for recreation and fitness rowers.  

Rowing whether competitive and recreational is unique compared to most sports because this type of aerobic exercise gives all your major muscle groups a beneficial workout. Everything from your legs, back, and arms are engaged while rowing. This is a low-impact sport, the rowing stroke is a fairly safe motion, providing little room for the serious injury often found in contact and high-impact sports. 

Rowing machines were first used in Archaic Greece. Chabrias, an Athenian military general in 4th Century B.C., invented wooden rowing simulators for his inexperienced oarsmen. This enabled them to learn technique and timing before stepping foot on actual water crafts. And it must have worked — Chabrias successfully led numerous naval attacks against the Spartans.
Rowing is one of the few non-weight bearing sports that exercises all the major muscle groups, including quads, biceps, triceps, lats, glutes and abdominal muscles. The sport also improves cardiovascular endurance and muscular strength. High-performance rowers tend to be tall and muscular: although extra weight does increase the drag on the boat, the larger athletes' increased power tends to be more significant. The increased power is achieved through increased length of leverage on the oar through longer limbs of the athlete. In multi-person boats (2,4, or 8), the lightest person typically rows in the bow seat at the front of the boat.
Waterrower dimensions: 83'' x 22'' x 21'' / weight: 108 lbs (at minimum water level)built for light commercial use and practically... maintenance free, rowing machine targets all major muscle groups (84% of total muscle mass) w/ excellent adjustable resistance levelsmade w/ kiln dried harwood; danish oil and urethane finish for better wood performance/strength and cozy feel to your gymboasts a patented water flywheel that mimics the natural dynamics of rowing yet suitable for users w/ joint concerns (chlorine tablet is available free of charge)enjoy 1 year manufacturer's warranty (upgradeable to 3-year parts while 5-year frame is free of charge w/ registration)comes w/ the s4 performance monitor for quickstart of functions and displays intensity, kcalories per hour, strokerate, heartrate, and more!Storage dimensions: 21'' x 22'' x 83'' (easily store it on end)entry height is at 12'' (at 20'' w/ optional hi-rise adaptor)noise/intrusion levels: soothing and relaxing/minimal read more
Wood has been chosen due to its marvellous engineering properties, primary amongst these is its ability to absorb sound and vibration enhancing the WaterRower's quietness and smoothness of use. The WaterRower's patented WaterFlywheel has been designed to emulate the exact dynamics as a boat moving through water; the objective of the exercise of rowing.
Both competitive and recreational rowing are unique in comparison to most sports because they exercise all of your major muscle groups. Everything from your legs, back, and arms are engaged while rowing. In addition, rowing is a low-impact sport. When executed properly, the rowing stroke is a fairly safe motion, providing little room for the serious injury often found in contact and high-impact sports. 1
WaterRower is made in the USA using hardwood from only replenishable sources. WaterRower strives to manufacture rowing machines that are of a stylish design and built to last, while maintaining our commitment to eco-friendliness. Our WaterRower Rowing Machines are functional fitness furniture, designed not to be hidden away like other unsightly gym equipment, but to look at home in your living room. Storing the waterrower in an upright position no wider than a dining room chair, our rowing machines can be easily laid out for a quick indoor rowing exercise session. Order your WaterRower from FitnessZone.com!
Function plays a large role in defining good design. When designers look at an object, they don't just consider its aesthetic appearance; they should also challenge it to be more versatile, to respond to the user's need, or to achieve its purpose more elegantly. Good design has the capacity to solve problems that sometimes we didn't even know we had. This is one of the ways design touches and enriches our everyday life.
In sweep or sweep-oar rowing, each rower has one oar, held with both hands. This is generally done in pairs, fours, and eights. In some regions of the world, each rower in a sweep boat is referred to either as port or starboard, depending on which side of the boat the rower's oar extends to. In other regions, the port side is referred to as stroke side, and the starboard side as bow side; this applies even if the stroke oarsman is rowing on bow side and/or the bow oarsman on stroke side.
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