We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
The machine is well constructed for a consumer device. The control panel does not accurately measure distance. It's off tenfold. I've contacted the manufacture about the issue and first I was told it should only be used for comparison purposes, then I was told it would be too expensive to provide a product that didn't show 1 km as 0.1km. Yes, these are ridiculous excuses.
The Challenge AR has the capability to allow the rower to control and adjust the resistance from “Feather light” to “Olympic sprint” delivering a silky smooth resistance to the user’s effort and instantaneous response to input with no “flat sport”.  With water resistance being the most accurate manner in which to simulate actual outdoor rowing, the Challenge AR provides a smooth and consistent sensation throughout the range of motion of the exercise experience.  
The horizontal movement of the water when a wave passes is approximately equal to the up and down movement of the water. If you are on flat water and are parallel to waves made by a passing boat, your boat will move side-to-side as much as up-and–down as the wave passes under you. The side-to-side movement actually creates most of the difficulty in balancing the boat in such a situation. However, under typical conditions in the bay there can be such varied wave action that you can’t easily distinguish horizontal and vertical motion.
Fitness experts as well as health professionals agree that rowing machines provide one of the best workouts possible. Exercising on a rower will allow you to target the great majority of your muscle groups and give them as hard and challenging a workout as you feel like giving them. On the better rowing machine models, you’ll be able to track your progress and see how your splits are improving.
WaterRower Dimensions: 83" x 22" x 21" / Weight: 108 Lbs (At Minimum Water Level)Built For Light Commercial Use & Practically Main...tenance Free, Rowing Machine Targets All Major Muscle Groups (84% Of Total Muscle Mass) W/ Excellent Adjustable Resistance LevelsMade W/ Kiln Dried Harwood; Danish Oil & Urethane Finish For Better Wood Performance/Strength & Cozy Feel To Your GymBoasts A Patented Water Flywheel That Mimics The Natural Dynamics Of Rowing Yet Suitable For Users W/ Joint Concerns (Chlorine Tablet Is Available Free Of Charge)Enjoy 1 Year Manufacturer's Warranty (Upgradeable To 3-Year Parts While 5-Year Frame Is Free Of Charge W/ Registration) read more
In addition to its natural, fluid resistance, the Elite Wave Water Rowing Machine features many performance upgrades that push you to row harder, faster and longer. When mounting the rower, you will immediately notice the ease and customization of the footplates and straps. The footplates, which accommodate a wide range of foot sizes with their adjustable length, feature a heel strap that secures the feet while also allowing the heel to rise higher for a wider range of motion. There are also quick-adjust straps with finger loops so you can quickly secure your feet – even in the middle of the workout. Once you push, extend and bend, the seat glides atop the aluminum rowing beam, providing a smoother workout.
No matter the resistance we set or the power we applied, the machine remains sturdy, centered, and even. We amped up the intensity for 2000m sprints and found that the C2 supports consistent effort in a way water resistance can’t. The machine assists in keeping your intensity uniform, because it stores up remaining energy in the spinning flywheel. Comments about the ride feel of both Concept 2s were noticeably brief. As one tester put it, “It’s unremarkable because it’s good,” and leaves you free to focus on the effort you’re putting into your workout.
 The amount of water in the tank simulates the weight of the boat and crew, the more water in the tank the heavier the boat and crew. The standard Calibration Level is Level 17. If the user is lighter in weight, Level 15-16 can be used. If the user is heavier in weight, level 18-19 can be used. The maximum level to fill the tank is Level 19. DO NOT fill above the maximum level – this could void the warranty.
There are 4 main rowing machine types that are classed according to its utilized resistance mechanism. Having an exercise workout needs to have resistance against the movement in order to provide to the muscles and the cardiovascular system a good change. This can be provided by the rowing machine whenever you pull its handle and then slide back to the seat. Having low resistance works on the cardiovascular system can make you row fast easily. Having high resistance means that it provides you with the anaerobic session, working with the muscles harder, also having a slow stroke rate because of the harder pull.
Tank: The tank of the WaterRower M1 LoRise is made from polycarbonate, one of the strongest plastics available. It is virtually indestructible. The tank is sealed and can be filled with municipal water via a small opening closed by a stopper. This water typically contains enough chlorine to remain clear for some time. After exposure to light, the chlorine will degrade and the chlorine tablets included free with the WaterRower M1 LoRise should be added periodically.
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Award Winning Design - The WaterRower has been designed to set it apart from other fitness equipment, featuring an attention to detail unseen in other exercise equipment. Refined Design - The WaterRower has been designed to set it apart from other fitness equipment, featuring an attention to design refinement unseen in other exercise equipment. Hand Crafting - WaterRower’s wooden models are handcrafted from a selection of the world’s finest hard woods (Ash, Cherry, Walnut, Beech and Oak).. Each model is hand finished and coated with Danish oil giving it a deep penetrating Luster. Sustainable & Eco-Friendly - All WaterRower's wooden models are crafted from the finest Appalachian hardwoods sourced only from replenishable forests.
The WaterRower Oxbridge is hand crafted in solid Cherrywood. Like all woods, Cherrywood may vary in color from a red-brown to deep... red. The wood will darken in color with exposure to light. For this reason all WaterRower Cherrywood components are kept in light free rooms to protect from shadowing. A new WaterRower Oxbridge will therefore appear quite light in color. The wood will however darken over time reaching a rich reddish hue.Handcrafted rowing machine with inchwater flywheel inch that replicates actual rowing feelFlywheel sits in enclosed water tank to provide smooth, quiet, self-regulated resistanceSeries 4 performance monitor tracks workout intensity, stroke rate, heart rate, and moreStores upright; measures 84 x 21 x 22 inches (W x H x D) and weighs 117 poundsStores upright; measures 84 x 21 x 22 inches (W x H x D) and weighs 117 pounds read more
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