We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
One of the major deciding factors between water and air rowers is price. Water rowing machines are often found in higher price ranges with the lowest model going for $700 and the best models starting around $1,100. Air rowers are found in every price range starting at $300 and going as high as $1,000+. The affordability of air rowing machines makes them very popular.
If you are anything like me, you read the negative reviews to see what some of the complaints could potentially be...I have found none that match with my machine or experience so far. The boxes it came in were a little bunged-up but everything on the inside was perfect. Only took about 15-20 minutes to build (first time building a row machine) and another 5-10 to fill with water. We used it for a little while before we added the danish oil.

I have also received negative feedback about the resistance. After 15 minutes at the maximum level, you will feel that you are hardly putting an effort to row. However, this won’t be an issue if your weight is less. This could indicate an issue with the oil or gasoline mixture in the piston. Also, issues were mentioned by other customers with the footrests. They’d problem strapping their feet. It is a bigger issue as it becomes difficult for people who have small feet as the feet keeps on slipping. The footrest grip is not tight. This is affecting particularly when you would like to experience a workout without any interruption; when you actually want to go with the flow of workout. Fast rowing also becomes difficult with this type of problem as you have to stop and strap the feet back. However, the problem could be solved by using a wide and thick Velcro straps. Use your creativity and be resourceful while coming up with the ideas to solve the problem of slipping feet.
This affordable rowing machine is streamlined, simple to use, built well, has a comfy seat with a realistic rowing movement, and especially good for a newbie. Because the cost of this machine is less than $150, it is popular on the net. As it has a hydraulic rower, resistance is provided by just one piston under the main key column. Along with a comfy cushioned seat, LCD screen, this machine provides 12 hydraulic cylinder resistances.
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