We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
WaterRower Dimensions: 83" x 22" x 21" / Weight: 108 Lbs (At Minimum Water Level)Built For Home Use & Practically Maintenance Free..., Rowing Machine Targets All Major Muscle Groups (84% Of Total Muscle Mass) W/ Excellent Adjustable Resistance LevelsMade Of Kiln Dried Harwood For Better Wood Strength & Performance; Has Honey Oak Finish That Goes Well W/ Other Home FurnitureBoasts A Patented Water Flywheel That Mimics The Natural Dynamics Of Rowing Yet Suitable For Users W/ Joint Concerns (Chlorine Tablet Is Available Free Of Charge)Enjoy 1 Year Manufacturer's Warranty (Upgradeable To 3-Year Parts While 5-Year Frame Is Free Of Charge W/ Registration) read more
The WaterRower Natural Rowing Machine with S4 Monitor is hand crafted in solid Ash and stained Honey Oak for consistency of color.... Each rowing machine has been hand finished with Danish Oil giving a deep luster and warmth to the wood. Wood has been chosen due to its marvelous engineering properties, primary amongst these is its ability to absorb sound and vibration enhancing the WaterRower's smooth and quiet performance.;Flywheel sits in enclosed water tank to provide smooth, quiet, self-regulated resistanceSeries 4 performance monitor tracks workout intensity, stroke rate, heart rate, and moreHandcrafted rowing machine with inchwater flywheel inch that replicates actual rowing feelStores upright; measures 84 x 21 x 22 inches (W x H x D) and weighs 117 poundsStores upright; measures 84 x 21 x 22 inches (W x H x D) and weighs 117 pounds read more
With the smaller boats, specialist versions of the shells for sculling can be made lighter. The riggers in sculling apply the forces symmetrically to each side of the boat, whereas in sweep oared racing these forces are staggered alternately along the boat. The sweep oared boat has to be stiffer to handle these unmatched forces, so consequently requires more bracing and is usually heavier – a pair (2-) is usually a more robust boat than a double scull (2x) for example, and being heavier is also slower when used as a double scull. In theory this could also apply to the 4x and 8x, but most rowing clubs cannot afford to have a dedicated large hull which might be rarely used and instead generally opt for versatility in their fleet by using stronger shells which can be rigged for either sweep rowing or sculling. The symmetrical forces also make sculling more efficient than rowing: the double scull is faster than the coxless pair, and the quadruple scull is faster than the coxless four.

Water Rower Dimensions: 88" x 22" x 28.5" / Weight: 79 Lbs (Empty Tank), 116 Lbs (With Water); Maximum User Weight And Height: 700... Lbs & 38" InseamExercise Rower Features Aluminum Makeup With Powder-Coated Aluminum Finish For High DurabilityBoasts Patented Water Flywheel Responsible For Its Natural Rowing Dynamic-Like Actually Driving A Boat With Oars! Other Features: Self-Regulating Resistance Levels-Making It Suitable For Any User, Little Maintenance Required (Tablets Available From Manufacturer Free Of Charge) And Inclusive Of S4 Performance Monitor (Displays Intensity, Kcalories/Hour, Stroke Rate, Heart Rate, And More! Enjoy 1 Year Commercial Warranty (Upgradeable To 3-Year Parts While 5-Year Frames Are Free Of Charge With Registration) read more
I kayak (ocean and flat water, not river), so I was drawn to the WaterRower over a flywheel type rower (which I have used in gyms) because I wanted to hear the sound of the water, which I miss hearing against the hull of the boat during the winter when I can't get out on the lake. I also like the way the paddles engage in the water; it's a very smooth pull and release, and moving the mass of the water instead of a dialed down tension feels more natural. As someone else also commented, the seat (at least on the wood version) is incredibly smooth and solid; no wobbling at all. I generally listen to music on my Nordic Track ski machine, but with the WaterRower I am content to listen to the sound of the water; working out on this is somehow both energizing and calmingly meditative at the same time. In the event that you want to use it while watching tv (this is one use to which I wanted to put it), it is quiet enough to hear the tv without having to turn it up.
If you’re interested in using a rowing machine for focused training — whether for outdoor rowing, an indoor competition, or as part of a larger fitness program — you’ll want air resistance. If you’re drawn to rowers for the enjoyability (alongside the full-body, cardio-plus-strength training efficacy) of a rowing workout, consider a machine with water resistance.

The WaterRower Club Rower has been designed for high traffic areas such as commercial gyms, studios, rehabilitation clinics, etc. Its black rails have been styled to prevent scuffing; other wooden components are finished in an attractive rosewood which are more resistant to soiling than the natural model. Each machine has been hand finished with Danish oil and urethane for protection. Wood has been chosen due to its marvelous engineering properties, primary amongst these is its ability to absorb sound and vibration enhancing the waterrower's quietness and smoothness of use. Ash, like all woods used in WaterRower construction, is a premium hardwood with incredible longevity and dimensional stability. For reasons of ecology, all WaterRower woods are harvested from replenishable forests. WaterRower Club Rower Black Rails have been styled to prevent scuffing, other wooden components are finished in an attractive rosewood which are more resistant to soiling than the Natural model.
In sweep or sweep-oar rowing, each rower has one oar, held with both hands. This is generally done in pairs, fours, and eights. In some regions of the world, each rower in a sweep boat is referred to either as port or starboard, depending on which side of the boat the rower's oar extends to. In other regions, the port side is referred to as stroke side, and the starboard side as bow side; this applies even if the stroke oarsman is rowing on bow side and/or the bow oarsman on stroke side.
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Rowing whether competitive and recreational is unique compared to most sports because this type of aerobic exercise gives all your major muscle groups a beneficial workout. Everything from your legs, back, and arms are engaged while rowing. This is a low-impact sport, the rowing stroke is a fairly safe motion, providing little room for the serious injury often found in contact and high-impact sports.

The WaterRower Natural is handcrafted from solid Ash wood, finished with a honey oak stain and danish oil. The WaterRower's patented WaterFlywheel has been specifically designed to emulate the dynamics of a boat moving though water and is unsurpassed in its simulation of the physical and physiological benefits of rowing. WaterRower will not provide support or documentation for any product transported outside of the original country of purchase
WaterRower (UK) Ltd was formed in 1991 to market and distribute the WaterRower throughout Europe under license to WaterRower Inc. Initially with offices in Fulham, London, a 1993 agreement provided WaterRower (UK) Ltd with the additional right to manufacture the WaterRower for Europe. Workshops were established in the idyllic stately home of the Earl and Countess of Sandwich, Mapperton Manor 
In sweep or sweep-oar rowing, each rower has one oar, held with both hands. This is generally done in pairs, fours, and eights. In some regions of the world, each rower in a sweep boat is referred to either as port or starboard, depending on which side of the boat the rower's oar extends to. In other regions, the port side is referred to as stroke side, and the starboard side as bow side; this applies even if the stroke oarsman is rowing on bow side and/or the bow oarsman on stroke side.
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