We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
Waterrower dimensions: 83'' x 22'' x 21'' / weight: 108 lbs (at minimum water level)built for light commercial use and practically... maintenance free, rowing machine targets all major muscle groups (84% of total muscle mass) w/ excellent adjustable resistance levelsmade w/ kiln dried harwood; danish oil and urethane finish for better wood performance/strength and cozy feel to your gymboasts a patented water flywheel that mimics the natural dynamics of rowing yet suitable for users w/ joint concerns (chlorine tablet is available free of charge)enjoy 1 year manufacturer's warranty (upgradeable to 3-year parts while 5-year frame is free of charge w/ registration)comes w/ the s4 performance monitor for quickstart of functions and displays intensity, kcalories per hour, strokerate, heartrate, and more!Storage dimensions: 21'' x 22'' x 83'' (easily store it on end)entry height is at 12'' (at 20'' w/ optional hi-rise adaptor)noise/intrusion levels: soothing and relaxing/minimal read more
Being able to easily store your rower is a huge plus. Make sure you investigate how well the machine stores, if it folds up or comes apart easily to be able to put it in your closet, or in other storage areas. As an example, the Concept2 Model D rowing machine folds up nicely by a simple pull pin located in the middle of the rower. Wheels on the bottom allow for easy moving.
As I mentioned, the rowing experience with the WaterRower is amazing. I bought the rower for myself, but my wife was curious and decided to try it out. She loves it, and now rows almost daily. We have a treadmill that neither of us has used since we started rowing - the WaterRower is a much better workout and much more enjoyable at the same time. It's easy to adjust the intensity, pace and duration of your exercise. There is nothing to change on the rower (* see note below), you just row harder or faster, adjust how far you lean forward and back during your stroke. The WaterRower will keep up with you as your fitness increases, all you need to do is keep throwing more and more at it.

The WaterRower Natural Rowing Machine with S4 Monitor is hand crafted in solid Ash and stained Honey Oak for consistency of color.... Each rowing machine has been hand finished with Danish Oil giving a deep luster and warmth to the wood. Wood has been chosen due to its marvelous engineering properties, primary amongst these is its ability to absorb sound and vibration enhancing the WaterRower's smooth and quiet performance.;Flywheel sits in enclosed water tank to provide smooth, quiet, self-regulated resistanceSeries 4 performance monitor tracks workout intensity, stroke rate, heart rate, and moreHandcrafted rowing machine with inchwater flywheel inch that replicates actual rowing feelStores upright; measures 84 x 21 x 22 inches (W x H x D) and weighs 117 poundsStores upright; measures 84 x 21 x 22 inches (W x H x D) and weighs 117 pounds read more
The Apollo Pro 2 water rower is a commercial grade, natural wood rowing machine, perfect for group training or high-end home gyms. This rower’s water resistant design, meditative motion and integrity of construction sets it apart from its competitors. Handcrafted from the finest quality American Ash wrapped around a stabilising steel frame, this steadfast indoor rower offers a standout performance even in the harshest of fitness applications.
Now back to the aesthetics, this version of WaterRower’s natural wood line of rowers comes in beautiful Black Walnut, which the company chose for its superior sound and vibration absorption. It’s hand-made in the USA and comes with excellent warranties and customer service. Overall, WaterRower is known for the quality of their rowing machines and the Classic is no exception.  And if you do want to get this rower just as an attractive conversation piece, it easily stores upright against a wall.  That said, we strongly recommend using The WaterRower Classic Rowing Machine for fitness, not just eye-candy.
Rowing is a cyclic (or intermittent) form of propulsion such that in the quasi-steady state the motion of the system (the system comprising the rower, the oars, and the boat), is repeated regularly. In order to maintain the steady-state propulsion of the system without either accelerating or decelerating the system, the sum of all the external forces on the system, averaged over the cycle, must be zero. Thus, the average drag (retarding) force on the system must equal the average propulsion force on the system. The drag forces consist of aerodynamic drag on the superstructure of the system (components of the boat situated above the waterline), as well as the hydrodynamic drag on the submerged portion of the system. The propulsion forces are the forward reaction of the water on the oars while in the water. Note also that the oar can be used to provide a drag force (a force acting against the forward motion) when the system is brought to rest.
The first known "modern" rowing races began from competition among the professional watermen in the United Kingdom that provided ferry and taxi service on the River Thames in London. Prizes for wager races were often offered by the London Guilds and Livery Companies or wealthy owners of riverside houses.[10] The oldest surviving such race, Doggett's Coat and Badge was first contested in 1715 and is still held annually from London Bridge to Chelsea.[12] During the 19th century these races were to become numerous and popular, attracting large crowds. Prize matches amongst professionals similarly became popular on other rivers throughout Great Britain in the 19th century, notably on the Tyne. In America, the earliest known race dates back to 1756 in New York, when a pettiauger defeated a Cape Cod whaleboat in a race.[13]
Most races that are held in the spring and summer feature side by side racing, or sprint racing, sometimes called a regatta; all the boats start at the same time from a stationary position and the winner is the boat that crosses the finish line first. The number of boats in a race typically varies between two (which is sometimes referred to as a dual race) to eight, but any number of boats can start together if the course is wide enough.

Tank: The tank of the WaterRower M1 LoRise is made from polycarbonate, one of the strongest plastics available. It is virtually indestructible. The tank is sealed and can be filled with municipal water via a small opening closed by a stopper. This water typically contains enough chlorine to remain clear for some time. After exposure to light, the chlorine will degrade and the chlorine tablets included free with the WaterRower M1 LoRise should be added periodically.

The horizontal movement of the water when a wave passes is approximately equal to the up and down movement of the water. If you are on flat water and are parallel to waves made by a passing boat, your boat will move side-to-side as much as up-and–down as the wave passes under you. The side-to-side movement actually creates most of the difficulty in balancing the boat in such a situation. However, under typical conditions in the bay there can be such varied wave action that you can’t easily distinguish horizontal and vertical motion.
The resistance of your rowing machine impacts how it moves. Select from hydraulic and magnetic rowing resistance. Hydraulic rowers are typically more compact in size, while magnetic machines make little noise as they operate. Details like easy-to-reach tension knobs or buttons allow you to increase or decrease the intensity of your resistance as you train.

When waves run into water moving in the opposite direction, they are slowed, just as if they were approaching a beach. Wave length becomes shorter, wave height higher, and they may break. A good (bad) example of this is an ebb current flowing out of Raccoon Strait into waves coming in from the Golden Gate. Good rough water training, if that’s what you want.