We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
A 125-pound person moving at an average pace for 30 minutes on a treadmill will burn roughly 250 calories. However, they aren’t able to take advantage of this after-burn effect. The same person rowing vigorously will burn around to 250 calories but will have less stress placed upon their joints and continue to burn calories after the workout has ended. Rowing machines have been shown to burn on average 800 calories an hour if you work harder and are slightly heavier.
The advantages with air rowers is that there is smooth action; there is only small wear and tear to its mechanism; its automatic feature adjusts according to your rate of strokes; and there is a wide range of the resistance readily available in replicating the feel of rowing through the waters. The only disadvantage of this machine is that it tends to be noise indoors.

The WaterRower Natural is handcrafted from solid Ash wood, finished with a honey oak stain and danish oil. The WaterRower's patented WaterFlywheel has been specifically designed to emulate the dynamics of a boat moving though water and is unsurpassed in its simulation of the physical and physiological benefits of rowing. WaterRower will not provide support or documentation for any product transported outside of the original country of purchase
Wood is used for its unique visual appeal, but also for its ability to absorb sound vibration for smooth, quiet operation, as well as it's stable longevity. The Club edition rowing machine is handcrafted in solid ash wood and stained for color. It has been designed for high traffic or commercial areas, and its black rails have been styled to prevent scuffing. The other wooden components are finished in an attractive rosewood which is more resistant to soiling than the Natural model. Each machine has also been hand finished with Danish Oil and Urethane for protection.
WaterRower Dimensions: 83" x 22" x 21" / Weight: 108 Lbs (At Minimum Water Level)Built For Home Use & Practically Maintenance Free..., Rowing Machine Targets All Major Muscle Groups (84% Of Total Muscle Mass) W/ Excellent Adjustable Resistance LevelsMade W/ The Elegant & Desirable Solid Cherrywood That Darkens W/ AgeBoasts A Patented Water Flywheel That Mimics The Natural Dynamics Of Rowing Yet Suitable For Users W/ Joint Concerns (Chlorine Tablet Is Available Free Of Charge)Enjoy 1 Year Manufacturer's Warranty (Upgradeable To 3-Year Parts While 5-Year Frame Is Free Of Charge W/ Registration) read more
At the junior level (in the United States), regattas require each rower to weigh in at least two hours before their race; they are sometimes given two chances to make weight at smaller regattas, with the exception of older more prestigious regattas, which allow only one opportunity to make weight. For juniors in the United States, the lightweight cutoff for men is 150.0 lb.; for women, it is 130.0 lb. In the fall the weight limits are increased for women, with the cutoff being 135 lb.
Our Wooden Rowing Machines are Made in the USA using hardwood from only replenishable sources. We strive to manufacture rowing machines that are of a stylish design and built to last, while maintaining our commitment to eco-friendliness. Our Rowing Machines are functional fitness furniture, designed not to be hidden away like other unsightly gym equipment, but to look at home in your living room. Storing in an upright position no wider than a dining room chair, our rowing machines can be easily laid out for a quick indoor rowing exercise session. 
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