We facebooked customer service(They advertise this as one way to get a hold of them). The next day, they responded that we need to e-mail or call. We e-mailed customer service the other day. They asked for this video, and they haven't responded again since. I don't think it's too much to ask that a $500 piece of exercise equipment that's brand new could actually be usable.
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The machine was easy to put together and worked well mechanically. The problem is the electronic monitor. The strokes/min registered as double the actual pace, and the distance registered as 1/10th the actual distance. I contacted customer support via email and their response was slow and inadequate. I am returning the machine and plan to buy a WaterRower.
The Classic Rowing Machine is designed is extremely easy to use. Additionally, it has a lot of comfort features in its design. It has an ergonomically shaped handle and padded heel rests that accommodate nearly everyone. Everything on the machine can be adjusted quickly. Because there are no movement parts, maintenance is minimal. Even the computer has a lot of one button operations, so the minute you have the rower assembled, you can get to work.
The meter didn't work properly. It wasn't keeping the distance - we would row for 30 mins and wouldn't even be at 1km!!! And the strokes per minute was reading double strokes (which the company said was normal - huh?). Their customer service team was good and tried to make it work but we ended up returning it and spent the extra money to get a WaterRower and it is amazing!!!
This twenty minutes duration technique is designed to max your muscles out every interval, and at the same time the recovery periods assist in increasing the efficiency with the fat burning routine. Once you have prepared your rowing machine, set its resistance to four. Perform sets of ten, fifteen and twenty power strokes by pulling to handle towards the torso of your body, like doing a rowing motion. Do this motion as fast as your body permits you to. Separate your power strokes at sixty seconds, putting in only fifty percent the effort you did before this. Repeat this cycle until you have fully rowed for a total of twenty minutes.
Water Rower Dimensions: 82.25" x 22.25" x 19.63" / Weight: 88 Lbs (Empty Tank), 125 Lbs (With 171 Liters Of Water) ; Maximum User ...Weight And Height: 1000 Lbs & 38" InseamExercise Rower Features Stainless Steel Makeup With Brushed Stainless Steel Finish For High DurabilityBoasts Patented Water Flywheel Responsible For Its Natural Rowing Dynamic-Like Actually Driving A Boat With Oars! Other Features: Self-Regulating Resistance Levels-Making It Suitable For Any User, Little Maintenance Required (Tablets Available From Manufacturer Free Of Charge) And Inclusive Of S4 Performance Monitor (Displays Intensity, Kcalories/Hour, Stroke Rate, Heart Rate, And More! Enjoy 1 Year Commercial Warranty (Upgradeable To 3-Year Parts While 5-Year Frames Are Free Of Charge With Registration) read more 
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